Remote Hands & Smart Hands
QUALITY OF SERVICES
Remote Hands & Smart Hands
How SmartGen Remote Hands & Smart Hands Can Help You
Remote hands & Remote hands is a professional technical assistance service performed 24/7 by our support technicians on call. We quickly respond to emergencies, improve equipment uptime and reduce the cost of infrastructure management.
We consider each customer a business partner. Our goal is to support you and your business by providing solid infrastructure and services.
Cabling
Common tasks performed include cable termination and moving, securing or swapping your existing cabling.
Rack & Stack
Tasks such as installing equipment, moving or discarding boxes or hardware – and cleaning of your colocation space can be performed.
Troubleshooting
SmartGen technicians perform troubleshooting, verify device status or “heartbeat checks”, swap equipment, plug-in serial cables and more.
Connectivity
Functions may range from circuit testing and diagnostics to circuit migrations, IP assignment, signal checks and cable swaps.
Access
Customer-authorized vendors and consultants can be escorted to and from your colocation space – and monitored until completion SmartGen technicians also assist with access requests and lockouts.
Inventory & Auditing
Tasks may include full or partial space audits, labeling, photographing colocation space, tracing cross-connects or verifying power consumption.
Media Management
SmartGen will swap tapes, storage media or removable media as well as replace hard drives and burn CD’s.
Shipping & Receiving
Packing, labeling, unpacking and inventory of boxes and equipment can be performed your at request.
Storage & Material Management
Technicians will confirm package receipt, place or install shipped equipment in your colocation space – or store your packages in our loading unit.
Contacting Our Technicians
24/7 availability by phone, email or WhatsApp.
Bilingual support
SmartGen (SG) allocates Japanese/English speaking staff for both Sales and Engineering for customers’ convenience. Also, SmartGen provides 24/7 bilingual support for Remote hands & Smart hands Support.
Our goal is to be an extension of your staff, whether you are unable to be physically present at the colocation facility, or you are on-site overseeing the work performed.
Pricing
You will get best
discount in pricing
- 120 hours of Remote Hands Services that can be used over the entire year during Business Hours. Billed in 30-minute increments
- $12,000 per year or $100 per hour
- 48 hours of Remote Hands Services that can be used over the entire year during Business Hours. Billed in 30-minute increments
- $5,040 per year or $105 per hour
- All Remote Hands Services will be billed in 30-minute increments.
- $0 per month or $110 per hour
Note: -Each time a minimum 2-hour charge / more inquire about remote hands please feel free to reach us.
For Inquiries
Contact SmartGen
〒116-0012 Tōkyō-to, Arakawa City,
Higashiogu, 6-49-8-5 Japan
Email: sales@sgco.jp
Phone: +81-(0) 50-3136-6362 WhatsApp: +81 (70)-4495-8600
Phone: +81-(0) 50-3136-6362 WhatsApp: +81 (70)-4495-8600
Having trouble? Find the answer to your query here. Don’t hasitate to contact us!